microsoft exchange email...

for ultimate uptime, scalability & features

Exchange Email Benefits

Share calendars & contacts
Check emails on your mobile
Synchronise your contacts/ calendar with your mobile
Outlook Web Access

What is Exchange Email?

FREE copy of Outlook
with all accounts!

Terms & Conditions

We want to make being a Hosted Exchange Solutions customer the best experience it can be. The terms of using our service are set out with this in mind and our Code of Conduct has been fully approved by Ofcom.

If you have any queries about our terms of use, please email support@microsoftexchangeemail.com

Hosted Exchange Solutions provides internet, email & application hosting and additional services. Hosted Exchange Solutions reserves the right to suspend or cancel a customer's access to any or all services provided by Hosted Exchange Solutions when Hosted Exchange Solutions decides that the account has been inappropriately used or otherwise.

Note: all our services are covered by the General Terms and Conditions below, in addition please see service specific terms and conditions as below.

Our business is continually evolving and as such we reserve the right to change our Terms and Conditions when necessary. It is your responsibility to ensure that you are up to date with all of our T&Cs. We will, however, notify you of any prominent changes we feel you need to be pro-actively made aware of.

By signing up for any of our services you agree to be bound by all the Terms and Conditions listed here.

Email

The following terms and conditions apply to Hosted Exchange Solutions email services.

Use of Microsoft Outlook 2003 Software

Hosted Exchange Solutions Exchange Mail accounts include licensing for Outlook Client Software. The license fee is included with the monthly Hosted Exchange Solutions service fee. Mailbox owners are permitted to install the software once on one PC for each Microsoft Exchange 2003 mailbox. Sharing of a single mailbox is not permitted unless additional licenses are purchased on a monthly basis for each user. If you cancel your Hosted Exchange Solutions Exchange Mail account you are responsible for uninstalling any Outlook client software that is licensed as part of the Hosted Exchange Solutions service.

Size of mailbox

Each mailbox has a storage quota. This is in place to protect your account and others from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased through your control panel. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. Hosted Exchange Solutions cannot be responsible for email lost due to full mailboxes. You can check your mailbox size from your control panel.

Passwords

It is the mailbox owner's responsibility to keep his/her password confidential, and to change the password on a regular basis. Hosted Exchange Solutions is not responsible for any data losses or security issues due to stolen passwords. Hosted Exchange Solutions recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. "12345", "password", etc.).

Technical support

Please see our online support page - with knowledge articles, how to articles and FAQ's. Additionally, we provide email and phone support - details can be found at www.hostedexchangeemail.co.uk/support.html

Control panels and server management

Hosted Exchange Solutions provides web-based account and server management via a control panel. This is designed to give you control over your account and the Microsoft Exchange server features. You can use your control panel to perform most of the routine account and server management tasks. Online help is available from Hosted Exchange Solutions' support website.

Service availability

Hosted Exchange Solutions monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages. By default, the Exchange server makes a delivery attempt every ten minutes three times; after that the server will attempt message delivery every fifteen minutes. If there is no successful delivery attempt within twelve hours, a delay notification will be emailed to the sender. If there is no successful delivery attempt within two days, the message will be returned to the sender.

Scheduled maintenance

To guarantee optimal performance on the servers, it is necessary for Hosted Exchange Solutions to perform routine maintenance. Such maintenance often requires taking Hosted Exchange Solutions Exchange servers off-line, typically performed during off-peak hours. Hosted Exchange Solutions will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible.

Security

Hosted Exchange Solutions makes every reasonable effort to ensure mailbox security at all times. We do this through a combination of various network security policies, load balancing and redundant systems. We make every reasonable effort to ensure the integrity of data on our systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owner's responsibility notify to us. We cannot guarantee to restore data and we accept no liability for the loss of any such data.

Server storage capacity

Each Exchange account is allotted an aggregated storage capacity initially equal to the total storage capacity of each mailbox. This storage capacity is shared among all mailboxes and public folders within your account; the quota cannot be exceeded. For an additional fee, you may increase your account storage capacity at any time from within the control panel.

Mailbox and Public Folder storage capacity

In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. Hosted Exchange Solutions is not responsible for service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity. To prevent such occurrences, you can manage mailbox and public folder storage limits at any time from within the control panel.

Top level folders and sub-folders

The Exchange Server retains ownership of the two top layers of the public folder hierarchy, "Public Folders", and, under that folder, the "All Public Folders". Users of Microsoft Outlook can create as many Public folders as they wish under the existing folders, and these can be of any type allowed by the Exchange server (appointment, contacts, mail, notes, journal, or tasks).

Anti-virus checking

Hosted Exchange Solutions installs anti-virus software on its email servers for all Advanced and Exchange mailboxes. This software is configured to check messages coming into the email server. If a virus is detected, the message is deleted. No notification is sent to either recipient or sender of the message. Messages sent between mailboxes on the Hosted Exchange Solutions platform are not checked.

Anti-SPAM message filtering

Hosted Exchange Solutions runs anti-SPAM software on its email servers for all Advanced and Exchange mailboxes. You can determine the levels of spam protection from within your control panel.

Hosted Exchange Solutions also runs anti-SPAM software on outbound email from all mailboxes, and reserves the right to mark or delete any messages determined to be SPAM.

Ownership of data

All data created or stored by you within Hosted Exchange Solutions' applications and servers are your property. Hosted Exchange Solutions shall allow access to such data by only authorized Hosted Exchange Solutions personnel. Hosted Exchange Solutions makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder's server space or within applications on Hosted Exchange Solutions' servers.

Customers are responsible for backing up their email before upgrading or removing mailboxes.

Free 30 day trial (email accounts only)

You must provide us with a valid domain name, which could be used with your email package, or register a new domain name during signup. You may not use the same domain name for more than one free trial.

If you don't cancel your email package before the end of the 30 day free trial, we will automatically charge your credit/debit card for your first month/year's service following the trial period.

The free trial is available to existing Hosted Exchange Solutions customers, only when signing up for a new account via the Hosted Exchange Solutions.co.uk website.

Use of email account

If Hosted Exchange Solutions identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

For details of what is not allowed by Hosted Exchange Solutions and our spam/ illicit material policies please see our Acceptable Use Policy section of our terms of service.

Email retrieval and timescale

Hosted Exchange Solutions' policy on maintaining stable data-transfer levels includes a deletion process for email that has not been downloaded locally within 90 days of receipt (this process does not apply to Microsoft Exchange mailboxes).

It is the mailbox owner's responsibility to ensure his/her received email is retrieved and saved locally where necessary to ensure that important correspondence is not lost.

Hosted Exchange Solutions cannot be held responsible for lost items that have exceeded this 90 day limit.

Registered company information

Exchange Solutions is a trading name of DV8 Media (UK) Ltd.

Registered Address: DV8 Media (UK) Ltd, 15 Creykes Court, The Millfields, Plymouth, PL1 3JB
Company No: 04947494
VAT No: 844251339